Prices
*Prices are subject to change without notice.
*Price is not set until your order has been reserved.
There is a $185 minimum in order to place an order.
Payments
Payments are to be made in cash, check or card. If paying cash payment can be made upon delivery. If paying with a check, your check must clear at least 2 days before your event, so payment has to be made ahead of time. Checks that are bounced back will incur all additional fees. Checks must be made payable to Castillo Party Rentals.
Our preferred method of payment in COD (cash on delivery). We do ask that cash payments be made in exact change as our drivers do not carry change with them. If you have a significantly large order (like for a wedding) and you’d like to make payment installations we can accommodate for that you’d just have to let us know so we can make arrangements, and the grand total will have to be cleared by the date of the event.
Card payments have an additional 4% processing fee added to the total.
Cash Payments
The preferred method of payment is Cash On Delivery (COD). Customer can decide to pay COD, however, the Customer is required to have the exact cash amount for the balance due since our driver does not carry change.
“Deposits” Retainer Fee
A deposit is required when placing an order for your rental items. Please understand that when you place a deposit on your order, it prevents others from renting the item you selected. Please read and understand our refund policy, as the deposit will not be refunded if your order is cancelled. The deposit is not an extra payment, it is deducted from your total.
We require $100 deposits on all orders $400+. The $100 are subtracted from your grand total and the remaining balance are due the date of your event. The $100 are non-refundable if a cancellation occurs regardless of date of cancellation.
Orders made during high peek dates, for highly requested items, company/corporate events, and/or major events full balance is due when reserving. Check cancellation policy about refunds.
Length of Reservation
Prices are based on a 1 day rental. All rentals over that time will be subject to a charge according to the additional time. All items are delivered an evening before the event, unless other arrangements have been made and picked up a day after the event unless other arrangements have been made. Same day delivery and pick up is not always available but we will try out best to make arrangements if possible. Latest pickup time for same day events is 8pm. There is an additional fee for orders that need to be delivered and picked up by a certain time as I have to set a side and dedicate staff just for your order.
Installation Site
Customer must make sure setup site is ready, (lawns are mowed, vehicles/obstacles are out of the way, ANIMAL FECES ARE REMOVED, setup location is cleared) before the driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, the driver may need to reschedule your delivery at a later time, in which case an additional delivery fee will be applied.
Park Reservations
Customers must have clearance with the park they are trying to hold their event at. Many if not all parks require permits. and have their own sets of rules and regulations. Any and all forms needed for us to conduct business at the location needs to be provided to us by the customer in a timely matter. In the same way any information needed from us in the parks behalf can be provided only if sufficient time is provided to us. When delivering to a city park we will need proof of permits, if such are not rendered and park officials require for the unit to be picked up during the rental time frame there will be no refunds made.
The length or reservation for park reservations are a maximum of 6 hours. The earliest delivery would be 10am and the latest pick up will be at 7pm. We will try our best to make accommodations but may not be able to. There is an additional fee for orders that need to be delivered and picked up by a certain time as I have to set a side and dedicate staff just for your order.
Insurance
Castillo Party Rentals has full liability insurance and can deliver to all parks that allow inflatables. Most if not parks require additional insurance from us. Therefore such rentals should be made at minimum a week in advance to allow time to process the required insurance certification and any and all other necessary documents. We provide the additional insured certificate for an additional fee of $50.
Delivery
Delivery fee is not included in rental price and all orders are subject to a delivery fee. Delivery fees are determined based on distance and location from us. If we have attempted delivery and no one was present to receive items there will be an additional delivery fee to have our drivers re-attempt delivery.
All rentals will have a $3 per mile charge. Mileage will be determined by staff upon receiving customers address.
Pick ups
Drivers must have permission and access to our rental equipment if no one is present at time of pick up. Pick ups begin at the times previously discussed when booking items. Drivers can let you know 30 minutes before their arrival, but you must let them know when booking that you would like to be notified. We strive to arrive in a timely matter, but in any case that we are delayed we will notify the customer by text or phone call. When renting inflatable units please leave units on for when our drivers arrive. Tables and Chairs are to be stacked in the same way and location they were left in for our drivers to pick up.
Setting Up
Inflatables can be set up on grass and concrete. If they are to be set up on DIRT they will incur a $50 CLEANING FEE. Customers are responsible for measuring their set up area to ensure the items booked will fit and there is enough room for set up. If it is discovered, upon delivery, that there is not enough space a cancellation fee up to the full rental amount will be applied. Items cannot be set up on hills or inclines. Gates and walkways that are to be used by delivery personnel must have a minimum of 5ft wide. There will be a fee to set up Tables and Chairs but this service must be requested at time of booking.
It is the customers responsibility to inform us of any steps or stairs necessary to climb to access setup area. If number of steps exceed 5 steps their will be an additional fee.
Cancellation Policy
All orders must be cancelled at least 2 weeks in advance. You know your order has been cancelled if you hear back from us. Leaving a voicemail, text or message is not enough, you must hear back from us and if you haven’t call, text or message again until you do. The total amount will be due if cancelled less than 2 weeks in advance.
Please understand that once the order is made the items are reserved for you and only you and employee routes and schedules are made. Therefore, there is no refunds for cancellations made if order is cancelled anything less than 2 weeks in advance.
2 Weeks in advance = 2 weeks before scheduled drop off for your event.
Call, leave a voice message or a text message (951.289.6221) regarding the cancelatoin of the reservation, or send an email to castillosrentals951@aol.com regarding cancellation. Please understand we have set aside your items especially for your reservation.
Rain Policy
In case of rain or severe weather conditions (winds higher than 15mph or rain higher then 60% likelihood) on your rental date, you are allowed to cancel the reservation without cancellation fees. It is the customers responsibility to contact us the morning before their delivery is set to take place to cancel such orders. We can be reached by phone, text, and voicemail at (951)289-6221, or by email at castillosrentals951@aol.com. If the order is cancelled but weather improves we cannot guarantee that items will be able to be delivered. There will be no refunds for customers that decide to keep their order because there is no rain at time of delivery but rain commences during the rental time. Castillo Party Rentals holds the right to cancel any order due to inclement weather as it does become unsafe to use units during those times.
Damage and Missing Items
All rental items are the responsibility of the customer from the moment the items are delivered until the moment the items are picked up. It is also the customers responsibility to verify the accurate count of rental items and verifying an accurate count of items was received and returned, along with being responsible for missing or damaged items. The customer will be charge with replacement costs for damaged and/ or missing items.
Tents, Tables and Chairs
Tent Rentals include the setting up of the tent. Side walls, end walls, and lights are separate items that can be added to a tent rental at an additional price and will be included with the tent set up. Tables and chairs will be stacked in one location. Please have tables and chairs stacked in one location for driver to pick up. If you would like us to set up/tear down your tables and chairs, please let us know upon placing your order, as there is a SETUP/TEAR DOWN FEE for this service.
No stapling linens to the tables, if staples are used there will be an additional damage fee.
Inflatables and Water Units
Water units require a regular garden hose that is not provided by us. No extra mats or cushions are provided by us. If client wants to place mats under a water unit or inflatable mats must be in place before our drivers arrive to deliver. Water units are to be left on until they are picked up by drivers. Dunk tanks and pools must be emptied before driver arrives. NO SILLY STRING, SLIME, CANDY, FOOD, SHARP OBJECTS, SHOES allowed on units at any time. If any damage occurs to the units there will be an additional fee.
Supervision of Units
The Customer is responsible for supervising the safety and conduct of all participants using our products. There MUST BE a responsible and mature adult supervising the operation of the units AT ALL TIMES. Safety of all of the participants in the units is the RESPONSIBILITY OF THE PERSON SUPERVISING. All units come with safety instructions which are located in the front of the unit, and should be read and understood by any and all people supervising. Participants inside the units SHOULD NOT AT ANY TIME be allowed to do anything that is prohibited by the safety rules. Blatant disregard of these safety rules may result in serious physical injuries. NOTE: Additional fees may be incurred by any damage. We do provide inflatable attendant service for larger events. Attendants will come out and supervise the participants using the inflatable units for an additional fee. IT WILL BE THE PARENTS’ RESPONSIBILITY TO ENSURE ALL PARTICIPANTS/CHILDREN FOLLOW THE ATTENDANT’S GUIDELINES DURING THE RENTAL PERIOD.
Electricity
All of our units can be hooked up to your electricity at home. If you will be having multiple items plugged in or power is not available, you will need to rent a generator either from us or from elsewhere. Please contact us to make sure you reserve the correct amount of generators for your event/ the correct amount of voltage. When connecting the mechanical bull we ask that it be connected to two separate outlets, we may also ask you to disconnect you washer, dryer, and/or microwave.
NOTE: Providing adequate electricity is solely the Customer’s responsibility. Customer must make sure there is an adequate number of electrical outlets with sufficient power to keep the units working properly. If there are no electrical outlets available at the setup location then a generator will be required.
All outlets must be capable of providing a dedicated minimum of 15 AMPS for each blower. Make sure the electrical outlets you intend to use are equipped with a GROUND FAULT CIRCUIT INTERRUPTER (GFCI).
Extension Cords
For Mechanical Bull Rentals two 50-foot extension cord will be provided. For all other inflatable rentals the customer must provide an extension cord that is the adequate length to reach the set up area. All extension cords must be 3-prong cords that are UL and CE approved. We can provide extension cords at an additional rental fee, but we must know that one will be needed at time of booking the order.
Concession Machines
All of our concession machine rentals come with a stand. Our cotton candy, snow cone and popcorn machines come with accessories needed for 50 servings. We have additional cotton candy floss, snow cone syrup, cones and popcorn bags available for purchase if more are needed. NOTE: The snow cone machine rental does not include ice cubes. The popcorn machine rental does not include the kernel or oil/butter. It is recommended to have 25-35 pounds of ice for every 50 servings. Our driver will take the responsibility of instructing the Customer on the proper operation of your concession rental.
Linens / Tablecloths
It is expected for linens to have regular wear on them after use but any stains that can’t be removed, rips, tears or any other damage will be the full responsibility of the renter. They will be charged for the rental of the item as well as the replacement of the item. No lit candles allowed on linens as they can cause burns and stains from wax. This applies for round, linens, rectangle linens, main table linens, cocktail lines, chair covers, chair sashes, overlays, and runners.
Charger Plates
Any damage to the charger plates will result in having to pay not only the charge for the rental but also the replacement for it.