Hours of Operation
Monday 9am-9pm
Tuesday 9am-9pm
Wednesday 9am-9pm
Thursday 9am-9pm
Friday 9am-9pm
Saturday 9am-6pm
Sunday 9am-6pm
*Times are subject to change without notice*
If we miss you we are very sorry but staff may not always be available during these times due to making deliveries, taking other phone calls, being out for lunch, and/or driving. Please leave a voicemail , send a text, a message, or an email and we will get back to you as soon as we can. Sometimes on the weekend we will be closed a lot earlier, often times this happens when we are tending to an event or when we are completely booked and don’t have anything left for last minute rentals. Fridays-Sundays are usually our busiest days as deliveries, events and pick ups are taking place. If you happen to contact us during these days and we don’t get back to you immediately please give us time to contact you back, which may happen until the following Monday.
How to reach us?
You can reach us any of the folloeing ways:
Call, Text or leave a voicemail at (951)289-6221
Email at castillosrentals951@aol.com
Direct Message on Instagram at
@castillosrentals951
Facebook Messanger at
Castillo Rentals
How far in advance should I book?
We recommend that you book your order at least three weeks in advance so that we can guarantee to have the items you are in search for. Keep in mind that we do have clients that book as far as a year in advance. Many of our clients are churches, companies, and weddings that book at least year in advance or have running bookings throughout the year. So keep in mind that we will try our hardest to accommodate your needs but it may not always be possible.
Order Minimums?
There is a minimum of $185 in order to place an order within the city of Riverside that amount may be different in different cities. As a rule of thumb the further your order is from Riverside the higher the minimum will be and also the delivery fee.
How long is my rental for?
Usually items are delivered a day before your event and picked up a day after your event. For example Saturday Orders are delivered Friday between 2pm-9pm and picked up Sunday between 9am-4pm. There are exceptions to this rule when there are different requirements set in place before hand, if you require different accommodations, if said items are already booked and result in time conflicts, if we are understaffed, if there are already other events taking place, incase of holidays, or if our staff determines the rental items wouldn’t be properly secured upon delivery, in which case they will make you aware of the new changes in the rental time. Always make sure to ask the person you book with what the rental time will be and if any changes take place our staff will let you know as soon as they are able to.
Are “Deposits”/ Retainer Fee required?
We require $100 deposits on all orders $400+. The $100 are subtracted from your grand total and the remaining balance are due the date of your event. The $100 are non-refundable if a cancellation occurs regardless of date of cancellation.
Orders made during high peek dates, for highly requested items, company/corporate events, and/or major events full balance is due when reserving. Check cancellation policy about refunds.
Accepted methods of Payment?
Our accepted methods of payment are cash, check or card. If paying with check, the check must be made payable to Castillo Party Rentals. Checks must clear at least 2 days before delivery of items. Our preferred method of payment in COD (cash on delivery). We do ask that cash payments be made in exact change as our drivers do not carry change with them. If you have a significantly large order (like for a wedding) and you’d like to make payment installations we can accommodate for that you’d just have to let us know so we can make arrangements, and the grand total will have to be cleared by the date of the event. Card payments have an additional 4% processing fee added to the total.
Who can I pay for items?
You can hand my delivery staff your payments. They will provide you with a receipt as proof of payment.
Can I tip the Delivery Persons?
My delivery staff would be very appreciative of any and all tips that are given to them. Tips let my staff know that not only are they doing a job job but also that their good job is being appreciated. The amount of the tip is completely up to you.
Who keeps the tips?
When you give my staff a tip you determine who the tip is for. If there is multiple staff delivering you can let them know if its for all of them or if its specifically for one of them. My staff keeps all their tips as it was their hard work that earned it. I Thank you for acknowledging my staffs hard work!
What can I do if I need an invoice?
If you need an invoice make sure to let us know when placing the order so that we can ask for the information necessary and we will email you that form as soon as we can.
Do I get receipt?
My delivery guys should provide you with a paper receipt whether you are paying cash or check. It is a 2 page form they keep one and you keep the other. We understand things happen if for any reason my staff forgets or are unable to provide you with a receipt at time of delivery you can contact us and we will send you one either via email or paper form when the my staff pick up.
What can I do if I need a W-9?
If you need an W-9 form make sure to let us know when placing the order so that we can ask for the information necessary and we will email you that form as soon as we can.
Do you offer any discounts?
We are currently working on something to thank our returning customers and when we have that figured out you’ll be the first to know.
Churches and non-profit organizations will take a discount if all the qualifications are met .
Do you price match?
We do NOT price match. The reason for this is that we do not know how other companies work, what they do or don’t do and why their prices are set the way they are. We only know what we do and don’t do and why our prices are they way they are. We can guarantee you OUR work not the work of others, therefore we charge OUR prices and not those of others. Remember cheap isn’t always better, and sometimes cheap prices render cheap service. Here at Castillos Party Rentals we don’t cut any corners and you get what you pay for.
Substituting items on package deals?
We will try to work with you and try to substitute items for you, but there will be price differences as the prices stated are solely for the items listed and will depend on availability of items. There are no other Package deals others than those already stated on the page. We do not make up packages do to you needed “large” quatities.
Same day orders?
We will try our best to accommodate your same day drop off and pick up orders but due to the nature of our orders we might not always be able to. Our earliest same day delivery is 10am and the latest same day pick up is 8pm . There is an additional fee for orders that need to be delivered and picked up by a certain time as I have to set a side and dedicate staff just for your order.
Last minute orders?
We will try our best to accommodate your last minute orders but please keep in mind that most weekends we are completely booked meaning that we wont have any items left to rent to you. Last minute orders are also subject to an additional fee if my staff has already left the office and they have to return to fulfill your order, taken that items are available. There is an additional fee for orders that need to be delivered and picked up by a certain time as I have to set a side and dedicate staff just for your order.
Holiday Rentals?
Holiday rentals may be subject to additional fees. If its a holiday for you it may more then likely be a holiday for my staff also and there for there will be price differences.
Multiple Day Rentals
We can set in place multiple day rental but there will be a rental change for each of the days.
What if I need to cancel my order?
All orders must be cancelled at least 2 weeks in advance. You know your order has been cancelled if you hear back from us. Leaving a voicemail, text or message is not enough, you must hear back from us and if you haven’t call, text or message again until you do. The total amount will be due if cancelled less than 2 weeks in advance.
Please understand that once the order is made the items are reserved for you and only you and employee routes and schedules are made. Therefore, there is no refunds for cancellations made if order is cancelled anything less than 2 weeks in advance.
2 Weeks in advance = 2 weeks before scheduled drop off for your event.
Drop Off and Pick Up times?
Items booked for Saturday’s are usually dropped off a day before on Friday between 2pm-9pm and picked up Sunday between 9am-5pm. Items booked for Sunday’s-Friday’s are usually dropped off same day before 11am and picked up the following day between 9am-5pm. Hours vary due to traffic and amount of orders but my staff will let you know of any changes. For this reason my staff cannot give you a specific hour but they will be more than happy to let you know before they are headed your way. At time of booking just let the person know that you would like top be contacted before the delivery takes place. If there is a conflict with the delivery or pick up times please let us know at time of booking and we will do our best to accommodate the times. There is an additional fee for orders that need to be delivered and picked up by a certain time as I have to set a side and dedicate staff just for your order.
Can I set up anywhere?
Set ups are to be made on flat surfaces no inclines or steps. My staff will not carry items up or down inclines, steps as they risk for an injury to happen. With that being said the area where items are to be set up has to be accessible and clean free of any and all debris including animal feces. If my staff deems for it not to be they can cancel your order and or leave until the area is clear resulting you in additional delivery fees. All items are to only be set up on grass or cement. If items are placed on dirt their will be additional clean up fees.
Do you set up?
My staff sets up tents, tent walls, tent lights, inflatables, mechanical bull, rock wall, balloon work, backdrops, podiums and connects propane tanks to the heathers. They then teach the adult responsible for receiving the rentals how to properly use everything if attendants weren’t paid for. My staff does not set up tables or chairs or linens unless you let us know at booking that you would like this service. In which case a fee will be put in place and the person responsible for knowing where they would like everything set up would have to be present at time of set up. My staff sets up 1 time so think of your set up ahead of time because they wont make changes after everything is ready to go if any changes are wanted there will be additional set up charges.
Do I need to be present for delivery?
We ask that you be present for the delivery so that you can sign our receipt, read our rules and check the items and insure that everything was delivered. Also so my guys can teach you how to use the items if need be. And so that you can let my guys know where you’d like the set up of the units to be.
What if I missed my delivery?
If you missed your delivery there will be an added fee to get my staff to re-deliver and your re-delivery will be subject to my staff having time to return to you. For this reason you are told the delivery times and asked to make accommodations prior. My staff has no control for traffic as neither do you but they will try everything in their power to be there on time. If they aren’t they will let you know in advance and we just ask the same from you.
Can the delivery address be changed?
Any changes made to the delivery address have to be made at least 24 hrs. in advance. Keep in mind that if the city for the delivery changes there will be a change in delivery fee.
Can I make changes to my order?
Any changes made to the order have to be made at least 24 hrs. in advance. Keep in mind that changes will only be made if items are available and there will be a change in the amount owed. If removing items from the original order the change has to be made 2 weeks before the scheduled delivery date. Any items removed after the 2 weeks will result in total amount due.
Do I need to be present for pick up?
We would prefer that you are present when my staff picks up incase my staff has any questions, but we understand if you are unable to. As long as the payment has been made you can let my staff know where the items will be left and allow them access to the area so that they can be picked up. All pets have to be locked up and away.
How are items picked up?
Items are picked up from the same area in which they are left. Tables and Chairs are usually left stacked up in one area and my staff will be expecting to pick up that same stack. My staff does the set up and break downs of tents, mechanical bulls, and inflatables. everything else is expected to be picked up in the same area and way they were left. if my staff has to wait for you to pick up or has to do it themselves there will be an additional fee.
Park Rentals?
We are insured to do park rentals but you must fill out and retrieve all necessary permits. You have to make sure you get the permits and rules and regulations from said park and be able to provide us with those. If said park needs a certificate from our insurer there will be an additional fee and we will need a couple days to submit the paperwork and get that back to you. There is an additional fee for orders that need to be delivered and picked up by a certain time as I have to set a side and dedicate staff just for your order.
HOA’S and Private Community Rentals?
We are insured to do HOA’s and Private Community Rentals but you must fill out and retrieve all necessary permits. You have to make sure you get the permits and rules and regulations from said places and be able to provide us with those. If said place needs a certificate from our insurer there will be an additional fee and we will need a couple days to submit the paperwork and get that back to you.
How are items cleaned?
Items are scrubbed with soap and water to remove dirt, grime, and any residues and then thoroughly dried.
How are items disinfected?
After being scrubbed and dried items are sprayed with fungicide, virucide, sanitizer and deoderizer disinfectants.
Do I need to clean the items?
It is not necessary for you to clean the items. At pick up if the items are determined to be more dirty than what is ordinary there will be an additional fee imposed.
What happens if item becomes damaged?
If an item becomes damages it is your responsibility to let my staff know, either way my staff checks all items and they will notice. It will be your responsibility to pay for any and all repairs that need to be made or replacements that need to be purchased.
Unit Measurements?
Please check the approximate measurements that are described under each specific unit descriptions. If you have any further questions that weren’t already answered feel free to contact us.
Relocating Units?
Absolutely no moving of units. Units are placed by our knowledgeable staff and any movement of the items may result in damages to the items. All damages will inquire a fee to you. If my staff advises against a location please listen to them as they are the professionals. My staff reserves the right to cancel in order if you refuse to take their advise on set up and the total will still be due. If upon pick up my staff determines that the items were moved and there was damage made there will be a fee for that also. Any and all damages done to your property resulting from the movement of our units are not our responsibility.
Supervision?
It is advisable and recommended that there always be supervision in place. whether it be a private party or public. If your event is a company, cooperate, church, or by the hour event and you don’t have sufficient staff to provide supervision we strongly urge you to hire supervisors from us at an additional cost. Just make sure that if you will require us to have supervisors you’ll have to let us know well ahead in advance and you’ll have to specify the hours you’ll need the supervision for and for what units. When inquiring we will discuss the hours my staff works and breaks that they will take.
Age restrictions on inflatables?
We ask that there not be more than approximately 10 children at each time in a unit and that all children on at one time are about the same age, height, weight. This is to decrease the risk of injury. We also ask that shoes be removed, no food, drinks silly string or sticky substance be used in the unit. its advisable for supervision to take place while the unit is in use. No flips inside the unit or flipping of the unit should take place. If the unit begins to deflate exit the unit carefully and timely.
Age restrictions on Mechanical Bull?
The mechanical bull has a weight limit of 500lbs. We ask that there not be more than 1 rider at each time on the unit and that no one else be on it or climbing on the outside of it while it is being ridden. The rider has to be facing forward at all times and should refrain from leaning forward or reaching to grab the Bulls tail. No minors under 2 years are allowed to ride as they cannot properly hold onto the harness and risk injury were they to fall. All this is to decrease the risk of injury. We also ask that shoes be removed, no food, drinks silly string or sticky substance be used in the unit. Its advisable for supervision to take place while the unit is in use. No flips inside the unit or jumping should take place. If the unit begins to deflate remain seated on the bull until you can carefully exit.
Age restrictions on Rock Wall?
We ask that there not be more than 2 riders at each time, and that all others waiting to ride remain at a safe distance away from riders and wall. We carry both adult and children harnesses. In some cases even the children harnesses are to big for some, in which case that rider will not be able to ride. The harnesses should fit snuggly on the waist and thighs of the riders. This is to decrease the risk of injury. Its advisable for supervision to take place while the unit is in use. No flips should take place when using the unit.
Can shoes be worn on units?
No shoes must be removed before entering units children and adults alike. it is also advisable to remove jewelry, glasses or any valuables so they aren’t damaged or lost wile on the units.
Pets on units?
We understand pets are family but under absolutely no circumstance should they be allowed in, on, or around units. Any damage made by a pet will result in a fee this includes and is not limited to feces, urine, bites, scratches, tears, stains. You will be advised to remove any and all pets from the area for the time out items will be in your care.
Inclement Weather?
If the weather prognosis is of 60% or higher for rain we will allow for you to decide whether you’d like to keep your rental or change it for a later date. If you decide to keep your rental and it does rain we ask you to exit all inflatables and turn them off. This is for your own safety. The full amount will still be due. If you decide to cancel the rental we will let you change the reservation for a later date as long as the item is still available for the new date you choose. You’ll have to let us know what you decide and any changes have to be made by 8am the date of delivery the absolute latest.
What to do if it is windy?
We ask that if winds exceed 15mph all persons using the inflatable be removed and inflatable units be turned off and left off until the winds lessen. We will also cancel any tent orders on days with high wind predictions. This is to ensure not only the safety of you, your guest, our items but also of any structures or vehicles near by. As flying objects can quickly become a hazard.
Do I need an extension cord?
Our inflatable units have a blower that have a cord approximately 10ft long. If the area you plan to have the inflatable exceeds the 10ft distance from an outlet you will need to either rent an extension cord from us or provide us with a commercial grade 3 prong one. We provide 50ft extension cords for the mechanical bull. If the area where you are placing the mechanical bull exceeds 50ft distance we recommend that you rent a generator either from us or elsewhere.
Do I need to turn off my sprinklers?
Yes all sprinklers must be turned off for the duration of the items being there. When sprinklers are left on the water enters the seems of the units and makes the units extremely heavy and unsafe for our staff to pick up. Even when inflatables are not booked we ask that sprinklers be turned off to avoid items from becoming muddy. If upon pick up my staff determines the items are dirtier than what is generally allowed there will be an additional cleaning fee added.
Water in jumpers not rented for water use?
All items and units rented as dry will have to remain dry for the entire rental period. When water enters the seems of the units it makes the units extremely heavy and unsafe for our staff to pick up. If the items are not expected to be wet then there may not be enough staff sent out to pick up the units. Wet units require more staff for safe pick up. If more staff has to be called to the site because an item that should have been dry is wet, there will be an additional fee. If upon pick up my staff determines the items are dirtier than what is generally allowed there will be an additional cleaning fee added.
Do I need to have a generator for the Mechanical Bull?
The mechanical bull does not require any special electrical outlet. We recommend and suggest for two separate outlets to be used to minimize any electrical issues. As long as there is an outlet near by there is no need for a generator unless you know there will be no outlets available or you know you’ll have multiple items already running on electricity. In which cases we have generators for rent at an additional price.
What to do if lose power?
We ask that before reaching out you check that items are still plugged into the outlets. Check to see if maybe the issue is the outlet by moving the items to a different outlet and also checking your breaker. My staff will gladly come out and resolve any issue that is in place to do our behalf but if upon arrival and inspection it is determined that it was actually not an issue with our items there will be a $50 fee for having come back to the site.
Whats included in my concession rental?
The popcorn machine rental includes the machine and 50 bags for the popcorn. It does NOT include the kernels, seasoning, and oil.
The snow cone machine includes the machine, 50 cups, 50 straws and 1 flavor (whichever we have available) enough for the 50 cups. It does NOT include the ice (just regular ice nothing special is needed).
The cotton candy machine includes the machine, the sugar for the floss ( whichever flavor we have available) enough for 50, and 50 cones.
*Note that the rental of these items does not come with an attendant if one is needed please let us know at time of booking as an additional fee is charged, otherwise my staff will teach you how to use the items yourself.